Products that include virtual currency or other consumables and products or games that are marked as “non-refundable” are not eligible for refund. However, you must have less than 2 hours of runtime on record. Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. During a free trial period, you can download and play a trial version of the game before you decide to purchase, but you can no longer access the game when the trial period ends. Some publishers occasionally offer demos or free trial periods for certain non-free games from time to time (for example, a Free Weekend trial). If you still encounter issues, please contact player support here. And check to see if you have both a console-linked account (logging in via PlayStation, Xbox, or Nintendo account) and a separate Epic account. If you created an Epic account using an email address, log in to it directly using your Gmail password using the Google login button will create a distinct account even if it’s tied to the same email address. If you come back later and don’t see it in your account, please check to see if you have multiple accounts. Once you claim a free game, it’s yours to keep. I claimed a free game but don’t see it on my account now, why? When you claim a free game, it’s yours to keep - even after the game is no longer available to new customers for free. Learn more about the Support-A-Creator program here.Įpic will be offering a new free game available each week. The Support-A-Creator program enables content Creators to earn money from games in the Epic Games Store by using Creator Links and Creator Tags. In addition, creators will earn 88% of all the revenue from their game In exchange for exclusivity, Epic provides them with financial support for development and marketing, which enables them to build more polished games with significantly less uncertainty for the creators. Why does the Epic Games Store make exclusivity deals?Įxclusives are a part of the growth of many successful platforms for games and for other forms of digital entertainment, such as streaming video and music.Įpic works in partnership with developers and publishers to offer games exclusively on the store. We’ll also share significant updates with you on our news feed and social media pages such as Facebook, Twitter, Instagram, and YouTube. You can find upcoming features, developer updates, and major known issues on our Epic Games Store Roadmap on Trello. What are the future plans for the Epic Games Store? You can check platform compatibility for individual titles by referring to the "Specifications" section of any product page. The Epic Games Store currently offers PC and Mac support. I hope this post helps anyone having the same problem, as I spent the last 3 or 4 hours just trying to fix this.ĮDIT: If the steps above don't solve it for you and you own a Time Machine or Time Capsule, proceed to following u/scragz steps in the comments below.Which platforms does the Epic Games Store support? Restart your computer and install the Epic Games launcher again. Search for the folder containing Epic Games on it's name (it should initiate with some apple protocol, so you really have to search for it) and delete it as well.Įmpty your Trash after having deleted everything. Go back to the Library folder and open the folder Cache. Click on Library to open it.įind the Epic Games folder and delete it. Open Finder, click on the tab Go and then hold alt (option) on your keyboard so the Library folder shows up (if you don't hold alt you won't be able to see it, as it's hidden). If there is, delete it.ĭelete (uninstall) the Epic Games Launcher. Also, go to the path where you had "installed" Fortnite (if you didn't choose a path, it automatically installs it at Macintosh HD/Users/Shared/) and make sure there isn't any residual folder there (it should be named Fortnite). Open the Epic Games Launcher and uninstall Fortnite (even though you couldn't install it, the launcher registers it as installed). Choose the Storage tab and make sure you have the space required by the Epic Games Launcher (that's actually bigger in size than the space the game actually requires, so pay attention to that). It's obvious, but first of all check if you do have the required free space by clicking on the Apple sign on the upper left corner of your screen and then selecting About This Mac. ***disclaimer: for the people who are getting this error while trying to update the game, doing this fix will completely erase Fortnite from your computer, so you'll have to re-download its 60GB all over again*** I was trying to install Fornite on my Macbook and I was getting this error that stated I didn't have enough space available to install the game, while I had more than enough free space.
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